Thank you for choosing IPTVProducts.com as your IPTV service provider. We are dedicated to delivering top-quality services and ensuring your satisfaction with a seamless and enjoyable viewing experience. While we understand that our subscription plans may not suit everyone all the time, we are committed to resolving any issues that may arise.
Refund Process
If you are dissatisfied with your purchase or experience a problem that renders the service unusable, we are happy to assist you with a refund. Please follow the steps below to request a refund:
- Note Your Transaction Order ID: Keep your order ID handy for reference.
- Send Us an Email: Use the subject line: “Request for Refund.”
- Provide Details: Include a description of the issue you’re experiencing and the reason for your refund request.
- Additional Information: In certain cases, we may request further details or proof to process your request. We are committed to maintaining transparency by sharing evidence of our efforts and decisions.
Refund Conditions
- Resolution Opportunity: Refunds for technical issues will only be processed if you allow us the opportunity to resolve the problem within 48 hours.
- Unresolved Issues: If we cannot resolve your issue within 48 hours, we will initiate a refund.
- Eligibility Period: Refunds are applicable within 7 days of the purchase date.
- Refund Types:
- Full refunds are available if requested within the first 7 days.
- Partial refunds will be issued after the 7-day period, based on the remaining subscription duration.
- Support Team Communication: Our support team will remain in contact throughout the refund process to ensure your concerns are addressed.
Assistance with Setup
We provide comprehensive support to help you set up your devices, apps, and systems. Our support covers predefined configuration steps to ensure a smooth setup experience.
Channel Availability
While our servers are designed for optimal stability, occasional channel interruptions may occur due to:
- Internet connectivity fluctuations
- Device setup issues
- ISP-related problems
- Server updates or maintenance
- Individual customer preferences
We appreciate your understanding and patience as we work to resolve these issues promptly and deliver the best possible IPTV experience.
24/7 Support
For any assistance, our live support team is available 24/7 to help you. Your satisfaction is our priority, and we are here to ensure you enjoy uninterrupted access to your favorite channels and content.
Need help ? contact@iptvproducts.com
Thank you for trusting IPTVProducts.com. We look forward to serving you!